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Aug
17
Ticket Guidelines
Posted by Josaphine Cooperstone on 17 August 2012 07:53 PM
• ABUSIVE BEHAVIOR OF ANY KIND WILL NOT BE TOLERATED AND YOUR TICKET WILL BE CLOSED WITH POSSIBLE LOSS OF SUPPORT PRIVILEGES.
• PLEASE put both your full SL First name and Last name (if you do not have a last name put resident) in the ticket do NOT use display names
•All communication MUST be in the ticket. CSRs will not respond to in world IMs or Note cards! To ensure your ticket is resolved as quick as possible, Please keep ALL responses/communications in your ticket.
•Tickets may take 48-72 hours to get a response from the support team, please have patience.
•Do not respond to the emails, we do not get those, you must respond inside the ticket itself for us to see the response.
•No response to tickets from the user in 3 days and the ticket will be closed.
•Do not wait to be contacted inworld regarding your ticket. Please log in and check for responses to your tickets.
•Please do not file multiple tickets for the same issue, it only slows things down and the duplicate tickets will be closed.
Refrain from refreshing your page on the ticket system, it will duplicate your tickets
You must be the owner of the horse/bundle, K-9/kennel and Barnyard Bird/Nest to file a ticket. Please do not file tickets for others.
Please include any pertinent information regarding your ticket/issue this will help expedite your ticket through faster.
BE SURE TO GIVE AS MUCH INFORMATION ABOUT THE BUNDLE/HORSE KENNEL/K-9/BARNYARD BIRD/NEST AS POSSIBLE AS THIS WILL HELP SPEED THINGS UP 

 

     

If you cant login please send a notecard with the email you used to register to Tmzasz Luminos in-world and he will help you get in.

PLEASE NOTE: Known browsers that dont work with this system are as follows and the list will be updated as they are found:

AOL

The Inworld Browsers in second life*1

IE older than 6.0*2

are not supported and will not function properly.

If you are having trouble logging in please try one of the following browsers:

Google Chrome

Mozilia FireFox

Apple Safari

Opera

*1: The inworld Viewer based browsers have issues with cookies and are unreliable.

*2: Some IE Browsers will display incorectly if this happens please try one of the above browsers.


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